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Jul 29, 2025 · For example, you should carefully manage the physical environment of the servers by testing changes before fully implementing them and tracking software updates and …
Jun 6, 2024 · This CIs template provides an overview of configuration items categorized by type, manufacturer, operational status, installation status, class, and cost center, ensuring proper …
Jun 11, 2024 · The CI field in incident form is mostly used to specify technical assets, applications, and some other configuration item that is relevant to the incident. So lets talk about Best …
Nov 18, 2015 · The first step was to get the Configuration Item field on the Incident form but when I tested it - and tried to choose a CI it returned ' No records to display'.
On the default view of incident form, we have 'Configuration Item' field configured on the main form section. After the incident record was created, when the user clicks on the lookup of the …
I can help you with Configuration Item field: Configuration Item is Reference Field which is mapped to cmdb_ci table. And we will have reference.
May 27, 2011 · ServiceNow gives you a couple of different places to track this information. The first is the ‘Configuration Item’ field available to all Task types in the system. You can add this …
Aug 2, 2022 · Recently we noticed that for the INCIDENT, PROBLEM, and CHANGE REQUEST tables in ServiceNow, the Configuration Item lookup was broken. If there is already a …
Dec 22, 2014 · Keep the now-gone CMDB item in the database, but mark it as non-operational. This approach has the advantage of keeping intact any links you have from incidents, tickets, …
Jan 9, 2012 · We had a user who inadvertently deleted a Configuration Item (CI) from our production instance. He has since added it back, but now we cannot view all of the Incidents …
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